What is material in our value-creation process
Material themes
Our material themes represent a prioritised view of our material matters as determined by the materiality determination process (page 19).
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Telkom operates in a highly regulated environment. Policy uncertainty surrounding both the ICT White Paper and ICASA's calls for increased access to a wide range of affordable, high-quality communication services, among others, makes the future less certain. |
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The competitive landscape has changed with OTT players and other non-traditional entrants disrupting the market and the convergence of telecommunications, technology, media and consumer electronics. This provides Telkom with collaboration opportunities with OTT players. |
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Telkom's customers have growing expectations around quality, price and available products and services. Customer experience impacts Telkom's reputation and customer attraction and retention. |
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Cyber attacks and data breaches have the potential to directly impact Telkom's service levels, leading to client dissatisfaction, reputational damage, business disruption and loss of revenue. This risk provides us with opportunities for new customer solutions. |
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Local and international economies impact Telkom's ability to grow the business, the cost of doing business and customers' spending power. |
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Transformation is a social imperative for Telkom, and our B-BBEE certification rating significantly impacts the ability to attract business, especially for BCX. |
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To protect our business and the environment, Telkom needs to mitigate and adapt to climate change's impacts and use our resources responsibly. |
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Telkom requires skilled employees in ICT, digital and other areas to develop products and solutions to generate future revenue. |
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We need to remain abreast of advances in ICT and disruptive technology, and ensure long-term viability developing innovative products and services and enhancing our networks and infrastructure. |
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