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Telkom's business units

Business unit   Customer/market segmentation   Products and services   Differentiators

Openserve is South Africa's leading wholesale infrastructure connectivity provider with the largest open-access network across South Africa.

Refer to page 55 for Openserve's performance.


Our open-access model allows us to provide broadband, enterprise, optical and carrier solutions to more than 400 wholesale clients across our defined segments:

  • Consumer
  • Enterprise
  • Carrier
  • Global
  • Broadband solutions:
    Includes next generation access, across fibre and copper networks enabling high-speed internet connectivity
  • Optical and carrier solutions:
    Providing client-specific backhaul and managed connectivity, assuring world-class quality and reliability
  • Enterprise solutions:
    Enabling business-to-business connectivity, underpinned by our Ethernet-based products
  • Global:
    Interconnect-based services connecting South Africa to the world
  • Our comprehensive internet protocol (IP) base network spans across core, aggregation and access, creating our next generation network (NGN) as a unique wholesale market differentiator
  • Largest wholesale open-access infrastructure connectivity provider in South Africa
  • The largest high-speed fixed-broadband connectivity provider across South Africa
  • Capacity to grow network infrastructure connectivity across enterprise carrier, consumer and global market segments
  • Deepest network, connectivity services and communication skills capacity
  • Extensive experience in network design and deployment

Telkom Consumer offers fixed and mobile broadband, is an internet service provider and is a converged communications services provider.

Refer to page 57 for Telkom Consumer's performance.


Telkom Consumer and small business operates in the following segments:

  • Consumer mobile
  • Fixed-line residential
  • Small and medium-sized enterprises (SMEs)
  • Enterprise mobile

Serviced by the following operating models:

  • Owned mobile network
  • Owned content platform
  • Owned internet service provider (ISP)
  • Fixed services provided on a reseller basis
  • Broadband
    • Mobile
    • Fixed
    • Nomadic
  • Voice
  • Content
  • Gaming
  • SME ICT solutions
  • Ability to provide services over a range of fixed and mobile technologies
  • Market-leading bundling capability across fixed and mobile, including content and gaming
  • Award-winning product innovation
  • Smart device-orientated network

BCX is a leading technology company that provides ICT solutions and an integrated portfolio of technology solutions across South Africa.

Refer to page 59 for BCX's performance.


BCX customer segments consist of:

  • Large enterprise
  • Public sector
  • Medium enterprise

We service sectors in the private sector such as retail, mining, banking and financial services as well as the public sector (state-owned companies (SOCs)).


Our diversified technology product portfolio provides a wide range of services including:

  • Solutions:
    Cloud computing, unified communications and collaboration, security, big data analytics and mobility
  • IT products:
    Enterprise and applications solutions, IT-managed services and infrastructure and cloud solutions
  • Telecommunication products and services:
    Business mobility, global services, broadband, internet and value-added services
  • Our scale as part of the group strengthens our capability to provide end-to-end technology solutions
  • Market leader with strong presence in connectivity, end devices, applications and other IT services markets
  • Biggest data centre footprint in Africa
  • Industry-specific expertise
  • Strategic vendor relationships
  • Capability to develop customised applications

Gyro was formed effective 1 April 2017, and is responsible for managing the masts and towers, property development and property management services on behalf of the group.

Refer to page 61 for Gyro’s performance.

  • Mobile network players
  • Wireless ISP
  • Broadband players
  • Public sector
  • All property segments
  • Masts and towers:
    Co-location leases on existing and new towers
  • Property development:
    Including new developments, repurposing and refurbishing existing buildings
  • Property services:
    Real estate management services, development management, property management, space demand management and integrated facilities management
  • Largest independent tower portfolio in the country
  • National footprint of property and towers
  • Neutral tower operator
  • Full turnkey value proposition with tailor-made client solutions
  • Capacity and readiness to become the preferred real estate solutions provider for non-mainstream large space users and real estate portfolio owners
  • Pursuing environmentally responsible technological solutions

Yellow Pages is a local advertising and marketing company that provides services and digital solutions to local businesses. Yellow Pages’ business units operate in South Africa and Namibia.

Refer to page 63 for Yellow Pages’ performance.

  • SMEs
  • Public sector
  • Corporate
  • Advertising
  • Digital and social media advertising, across a number of platforms, such as Google
  • E-commerce
  • Omni-channel offerings
  • Large customer base
  • Solid experience in SME-specific solutions
  • Strong partnerships with many global players and over-the-top (OTT) partnerships, to bring unique products to market
  • Agile development capabilities within Connecto, our innovation and development hub