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Transparency and accountability
BCX whistle-blower service
BCX whistle-blower service (0800 003 316) is independently administered
by Deloitte. This ensures that all reported matters are confidential and
anonymous unless it is specifically requested by the reporting party that her/
his identity should be revealed. Information is analysed and forwarded to
designated senior officials of the company, who decide on a corrective action
to be taken.
Training is limited to awareness of relevant policies, including the BCX code
of ethics; conflict of interest policy; prevention of fraud and corruption policy;
whistle-blowing policy; and gift, gratification and invitations declaration
policy. The curriculum of the SIM Academy included the module of ethics.
Employee induction training includes awareness of our response to ethics
risk including anti-corruption. BCX developed an online awareness training
for the ethics to further enhance its awareness training.
Going forward, BCX will work closely withTelkom regarding politically
exposed persons and risk assessments. Due to limited data, BCX’s number of
incidents and cases will be disclosed in FY2018.
Governance
atTelkom
– continued
Corporate
governance report
> External cases mainly related
to cable theft (34 percent) and
subscription fraud (20 percent).
> Internal incidents mainly related to
thefts of assets (29 percent) and
violation of the BCOE (17 percent).
The increase of cases investigated
was due to the increase in cable
theft cases. In all 28 employees
and contractors were dismissed,
36 employees received verbal and
written warnings, and 10 resigned
pending investigations. Proactive
fraud awareness continues to be
conducted.
Among the 2 031 cases was the
Trudon fraud case, which received
considerable media attention.
Refer to the audit committee report
in the consolidated annual financial
statements (available online) for the
details of the Trudon fraud case.
Conflict of interest
The board of directors understands the need to avoid conflict of interest in all its dealings, and that, in the event of a
conflict, the interest of the company comes first. Our directors sign an annual declaration of interests every financial
year, which details their directorships and shareholding in other companies. At every board and committee meeting,
the declaration of interest is a standing agenda item and directors are required to declare any interests that they may
have on the agenda.
Telkom’s conflict of interest policy requires employees to declare details of their business interests and confirm they
comply with the requirements of the policy. The disclosure policy ensures that disclosures about the group’s activities
meet relevant statutory and JSE Listings Requirements.
ERM has been charged with the responsibility to identify any potential conflicts of interest and investigate the nature
and extent of these, if any.
TelkomCrime Hotline
FY2015
FY2016
FY2017