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Telkom Integrated Report 2017
Stakeholder group and why they
are important to us
Their interest inTelkom Our response
Government and regulators
including Parliament,
the Department of
Telecommunications and Postal
Services, the Department of
Communications and the ICASA
They set policies, legislation and
regulation that impact on the cost
of doing business and the ability
to derive a reasonable return
on investment. They have the
authority to penalise the group
through fines for non-compliance
Ensure efficient use and
management of scarce resources
such as spectrum and fixed-
infrastructure
We established Openserve, a functionally
separated wholesale division
Promote competition in the mobile
industry
We introduced innovative Mobile
business products such as FreeMe
Promote investment in fixed-
broadband infrastructure
We embarking on customer-first initiative to
ensure improved customer service
Promote compliance with
regulations such as customer-
focused end-user subscriber
charter regulations
We continuously engaged Parliament and the
executive arm of government on changes in
policy, legislation and regulation
Contribution towards socio-
economic development
We promoted enterprise development of SMEs
through FutureMakers programme
B-BBEE compliance
Telkomhas adopted an integrated approach to
B-BBEE. A plan with focused programmes guides
the company’s journey in compliance with the
Amended ICT Sector Codes
Employees
Employees present the
intellectual capital required for
all core and supporting business
processes. They are our strategic
partner in ensuring that the
group is sustainable through
performance, culture and skills
Lack of job security following
several phases of retrenchments
and outsourcing in 2016
The Collaborative Partnership Agreement, which
expires on 31 March 2018, has two important
provisions that make a serious attempt at
assessing the issue of job security within
Telkom. In this collective agreement,Telkom and
organised labour have agreed a moratorium on
section 189 - forced retrenchment processes
for the duration of the current substantive
collective agreement.Telkom and organised
labour have also agreed to limit outsourcing
transactions to impact only a maximum of
1 000Telkom employees for the duration of
the current substantive collective agreement.
The outsource limitation does not apply where
outsourcing is within theTelkomgroup, but
applies to external third parties. This is a ground
breaking agreement in the country and received
recognition from government and major media
houses. With the signing of certain revised
collective agreements such as organised labour
engagement framework agreement and the
full-time shop steward collective agreement,
these revised collective agreements support and
inculcate the newTelkomoperating model and
clearly set out engagement structures between
the company and organised labour