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Telkom Integrated Report 2017
Stakeholder group and why they
are important to us
Their interest inTelkom Our response
Suppliers
Suppliers underpin our value
chain and have a direct influence
on our raw materials and other
input costs. Delivery by suppliers
impacts our ability to deliver on
the customer expectations
Feedback on tender or
application process
The supplier relations framework is being finalised
Procurement pay process
Procurement to pay process is finalised and linked
to contract terms
Communities
Communities are a source of our
future employees, and are our
customers that contribute to our
revenue. They can be impacted
by our operations
Corporate social investment
funding and assistance
for educational and social
development programmes
TheTelkomFoundation works closely with
communities to address the socio-economic
challenges through a number of programmes which
are aimed at educational and social development.
TheTelkomFoundation invested R32 million in
education initiatives providing supplementary
teaching to over 3 900 learners in five provinces and
resulted in an average of 3 to 5 percent improvement
in maths and science. BCX implemented an IT
laboratory in partnership with the League of Friends
of the Blind in the Western Cape to allow blind grade
12 learners to write their matric exams with the aid of
technology
Creation of employment and
business opportunities in
communities
Telkomhas establishedTelkomFutureMakers
Programme which is an Enterprise and Supplier
Development programme, aimed at supporting
black owned ICT businesses with financial and non-
financial support. R234 million has been invested
in the FutureMakers programme since inception in
May 2015, supporting more than 1 000 ICT small
businesses, R63 million was disbursed in business
loans and more than R130 million procurement
opportunities was accessed by black-owned small
businesses. Collectively all our black-owned small
business beneficiaries have created 1 102 jobs
Network infrastructure
connectivity in communities
Telkomhas established the FutureMakers
programme with significant budget allocation for
enterprise and supplier development.
The programme provides support and contributes
to the development of black-owned companies
in the ICT sector, and ultimately contributes to
job creation. The FutureMakers programme has
provided fully subsidised high-speed connectivity
for 27 internet cafés and hubs (Bandwidth Barn
in Cape Town, Propella in Port Elizabeth, and
Tshimologong in Johannesburg)
Media
The media has an influence on
public perception and brand
reputation
Access to significant information Media releases and product-related publicity
Transparent engagement
Ongoing interviews with GCEO and key executives
Telkom’s performance and
direction
Communicate the new growth strategy, which
includes Journey of Independence, and company
results, among others, to inform key stakeholders,
including shareholders