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02
Value creation
How our leadership supports
value-creation
25
> Chairman’s report
25
> The board of directors and
management team
30
Value creation
38
> Our business model
38
What is material in our
value-creation process?
40
> Operating environment
41
> Stakeholder engagement
42
> Enterprise risk management
50
> Material themes
53
Our value-creation strategy
56
> Group chief executive
officer’s report
56
> Strategy
60
> Our new operating model
62