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Telkom Integrated Report 2017
Compliance FY2017
I can confirm thatTelkomhas complied with the terms of the settlement
agreement with the Competition Commission during 2017, as well as the
behavioural conditions that were agreed to as part of the BCX andTelkom
merger agreement.
Government interaction
Our interaction with government remains positive. The most material
interaction point was the ICT policy. In essence, the policy looks at the
sector from an integrated basis, bringing a level of coherence. That said,
there are elements of the policy that we agree with and elements of
concern. Our channels of engagement with various levels of government
remain open and clear to address these aspects.
Outlook
Looking forward, we intend to invest in a manner that enhances our
financial stability and provides a platform for growth. This is a primary
reason that investment in fibre and mobile is being pursued; to diversify
our revenue base while creating a platform for growth.
Customer experience is an ongoing journey for us. The fundamental
reason for our system improvements is to enable us to be better at
what we do to create an improved customer experience. We continue
to rationalise our legacy systems to be fit for purpose, replacing
archaic systems with simpler, more efficient systems where possible to
enable us to become a more effectiveTelkomof the future. Driving this
approach reduces costs and the integration of systems, and enables us
to get a more complete view of our customers’ needs while catering for
them more efficiently.
In addition, we have embarked on a programme to simplify, standardise
and optimise all our end-to-end processes to ensure a step change in
our performance and grow sustainability. We intend to improve our
organisational culture and foster increased initiative and individual
accountability. These aspects, coupled with persistent customer focus,
our strategy, our new operating model, and synergy improvements in
our business units, are expected to yield another year of positive growth,
financial prosperity and stakeholder value creation.
Appreciation
I wish to acknowledge my executive team for it’s commitment and
execution of our strategy. My thanks extend to the board for providing
the right level of counsel given the complexity and size of our business.
My core team remains dependable and focused, and gives its best to
our agenda daily; thank you all. To our employees who remain hard-
working and live a mantra of unified progression, thank you for walking
this journey of value creation with us. To our customers, your continued
support and interaction are appreciated.
Sipho Maseko
Group chief executive officer
Our succession planning for
critical roles and leadership
succession combines
skills development and
remuneration approaches
to ensure stability. Our
employees are exposed to
leadership development
programmes across various
roles to allow interaction in
different parts of the business,
and reskilling and upskilling
are used to retain and redeploy
capable people in line with
changes in the business
environment and our
business needs.
Labour relations
Our transparent and clear
interactions with unions
fostered a significant level of
goodwill in an environment
that is traditionally
characterised by difficult
interfaces. The result was
the signing of a two-year
agreement starting
1 March 2016, which provides
clear commitments and
guidance for both parties.