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Telkom Integrated Report 2017
BSS/OSS
The BSS/OSS landscape typically attract significant investment from
telecommunications service providers. We continued to invest in this
area, cognisant of its positive impact on customer experience and time-
to-market improvements. As part of our IT strategy formulation, we
performed a critical review of BSS/OSS investments in light of the changing
operating model, changes in the business plans and the product offerings
we will launch, and aligning to the ever-changing business environment.
We are finalising a three-year road map that will involve changes in the
BSS/OSS landscape to address areas that have not kept pace with the
transformation journey.
We are engaging with our strategic delivery partners to ensure they
are ready and able to walk this journey with us. The review of BSS/OSS
investments coincides with the maturity of long-term support agreements
with vendors. It provides an opportunity for renegotiation to achieve cost
efficiencies and service delivery improvements.
Looking forward
We are pushing ahead with outsourcing our IT development
and operations functions to BCX, which should be completed in
FY2018. We are evaluating cloud alternatives for some areas of
our business and determining how it enables cost efficiencies
and reduces dependency on costly and ageing in-house
infrastructure.
We invest in IT to ensure a consistent experience across all
customer touchpoints, whether online or in stores wherever
and whenever our customers choose to engage with us.
Further integration is underway of customer touch points and
interfaces into the new back-end systems to deliver a more
seamless and consistent experience.
Further focus areas include:
> to appoint chief information officers for each business unit in
line with our new operating model
> retire old legacy platforms and the systems once the new
ones are fully implemented
> migratingTelkomgroup IT team to BCX, aiming for
completion in FY2018
> BCX to service business units, chief information officers and
corporate centre
IT governance
Telkomgroup IT governance is based on King III principles.
Telkom’s technology is considered and positioned based on
strategic enterprise architecture frameworks and roadmaps
to ensure the best solutions and technologies are adopted.
Strategic considerations are given to selected strategic IT
partners and technologies. Specialist teams oversee that
we adhere to proper governance and compliance. Constant
validations are made in terms of best practices and best
demonstrated practices to ensure that we select, build and
integrate our technology through properly governed processes
and practices.
Innovation
We continue to develop
and implement FreeMe
products, new mobile
applications and an
e-shop capability
across the group.
We are engaging with our
strategic delivery partners
to ensure they are ready
and able to walk this
journey with us.
We launched the newTelkomApp
that enables customers to order
products from their mobile devices,
buy bundles, track usage, track
orders,among others. We also
launched our e-shop portal on our
website, simplifying the ordering
process.
Our IT systems enabled the simple
and quick purchase of FreeMe
packages.