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76

03

Performance

Human

capital

How we deliver on our strategy is guided by our capability management and

talent management frameworks.

During FY2017 we:

> upheld the right of our employees to freedom of association and

collective bargaining

> provided equal opportunities to potential and existing employees

> achieved a diversified workforce that reflects the demographics of our

country

> provided a workplace based on:

mutual respect

• fairness

• integrity

• non-discrimination

• equal opportunities at all levels

• open and two-way engagement with our employees and their

representatives

> consulted with the affected parties, including management, employees

and trade unions

Although good progress has been made in FY2017, we need to focus on

accelerating the prioritised five change areas over the next 18-24 months

to drive sustainable change.

Our philosophy is that our

people are our number-

one asset and having the

right talent in the right

place at the right time will

determineTelkom’s ability

to execute our strategy

sustainably.

Human capital dimensions

STRATEGY

Accelerate and

Evolve

POLICY and CULTURE

Unfreeze and

Invigorate

TALENT and

LEADERSHIP

Fill the Gap

PERFORMANCE

Shift to

Achievement

OPERATIONAL

ENABLEMENT

Simplify, Digitise,

Automate

No regret priorities

Business critical

1.1

Human capital

strategy

2.1

Human capital

policies definition

3.1

Critical and scarce

skills talent plan

4.1

Performance

achievement shift

5.1

Human capital process

simplification

and digitisation

1.2

Business unit HR

strategies

2.2

Employee

journeys, values and

behaviours definition

3.2

Leadership

development and

succession planning

4.2

Adoption of

Performance Pays

5.2

Cloud-based

modules

1.3

Cost reconfiguration

2.3

Unfreeze programmes

3.3

People investment

platform

4.3

Exit and retention

pathway programmes

5.3

Single-truth

reporting and

analytics platform

1.4

Structural

accountability

refinement

2.4

Diversity and inclusion

operationalisation

3.4

Agile fulfilment

model

4.4

Performance metrics

alignment

5.4

Optimised third-party

management

1.5

HR functional

integration and

transition

management

2.5

Three-year culture

transformation

journey

3.5

Coaching and

mentoring adoption

4.5

Cross-business unit

rewards normalisation

5.5

BCX transition and

system on-boarding

Human capital

management strategy

Our human capital management

strategy guides our focus areas, and

our employment policies ensure

our approach adheres to global

best practice and upholds critical

principles such as those described

in the UN Universal Declaration

of Human Rights, the UN Global

Compact, and the International

Labour Organisation’s Declaration of

Fundamental Principles and Rights

at Work.