The state of
the local and
international
economies
influences Telkom’s
ability to grow, as
well as the cost
of doing business
and customers’
spending power.
This is affected
by muted South
African economic
performance,
the impact of
loadshedding,
the political
environment
and geopolitical
pressures, and
socio-economic
factors. In
addition, investor
and business
confidence, financial
risks related to
liquidity and
foreign exchange,
and interest rate
exposure also play
a role.
Telkom requires
skilled employees
in ICT, digital and
other areas to
develop products
and solutions
that will generate
future revenue
and provide great
customer service. We
compete locally and
internationally for
scarce, specialised
technical skills with
traditional and
non-traditional
players. Gender and
race diversity, the
premium paid for
skills and experience,
and the anticipated
future skills pipeline
influence our
attraction, retention
and development
of talent. Telkom
emphasises skills
and leadership
development to
ensure that we have
suitable leadership
and future-ready
capabilities.
The effective
deployment of advanced
networking and digital
technologies can
provide Telkom with
a competitive edge
as an infrastructure
company and lead to
internal efficiencies.
The quality and reach
of our country-wide
assets and our ability to
provide leading levels
of network resilience,
availability, and
throughput are required
for future growth
and sustainability.
This theme requires
appropriate investment
in infrastructure
(including fibre and
mobile network
equipment, data centres,
undersea cables, etc.),
digital applications,
backup energy solutions,
AI and other emerging
technologies. It also
requires a skilled and
future-ready workforce,
innovation and a partner
ecosystem to support
product development
and delivery.
The Group’s ability
to respond to and
mitigate the impacts
of climate change,
such as extreme
weather conditions,
is vital from customer
service, responsible
corporate citizenship
and financial
perspectives. These
impacts can directly
affect our operations
(operational impacts)
or result in poor
customer service
stemming from
acute and chronic
weather conditions
(reputational and
strategic impacts).
Telkom must
mitigate and adapt
to climate change
impacts and
responsibly use our
resources to protect
our business and the
environment.
