fourth generation

LTE-Advanced

fifth generation

annual general meeting

artificial intelligence

artificial intelligence for IT operations

Africa Local Public cloud

application programming interface

average revenue per user

broad-based black economic empowerment

basic earnings per share

business support systems

capital expenditure

Carbon Disclosure Project

Control Objectives for Information and Related Technologies

Centres of Excellence

Companies Act, 71 of 2008 (as amended)

customer premises equipment

corporate social investment

Communication Workers Union

delegation of authority

earnings before interest, tax, depreciation and amortisation

enterprise risk management

enterprise and supplier development

environmental, social and governance

Electronics and Telecommunications Equipment

Group Executive Committee

free cash flow

Female Leadership Development Programme

fibre to the home

fibre to the x (x being a placeholder for where fibre will be connected to)

financial year

Group Chief Executive Officer

Group Chief Financial Officer

gross domestic product

Global Entrepreneurship Network

greenhouse gas

guaranteed package

Global Reporting Initiative Standards

headline earnings per share

human resources

heating, ventilation and air-conditioning

infrastructure-as-a-service

International Accounting Standard

Independent Communications Authority of South Africa

information and communications technology

International Financial Reporting Standards (IFRS^® Accounting Standards)

infrastructure company

interaction net promoter score

Internet of Things

International Integrated Reporting Framework

Independent Regulatory Board for Auditors

International Organization for Standardization

internet service providers

information technology

Johannesburg Stock Exchange

King IV Report on Corporate Governance^TM for South Africa, 2016

key performance indicator

linear annual reduction rate

light-emitting diode

long-term evolution

long-term incentive

Media, Information and Communication Technologies Sector Education and Training Authority

mobile network operator

memorandum of incorporation

next-generation

net promoter score

National Qualifications Framework

outdoor distribution antenna system

original equipment manufacturer

operating expenditure

over-the-top

Power-as-a-Service

profit after tax

Protection of Personal Information Act, 4 of 2013

percentage points

photovoltaic

PricewaterhouseCoopers Inc.

Research and development

Remuneration Committee

Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002

return on invested capital

section 189

South African Communications Union

South African Special Risk Insurance Association

Science Based Targets initiative

service delivery platform

software-defined wide area network

United Nations Sustainable Development Goals

Stock Exchange News Service

Special Investigating Unit

Telkom Small and Medium Business

small and medium-sized enterprise

small, medium and micro-sized enterprise

short-term incentive

Task Force on Climate-related Financial Disclosures

tonnes of carbon dioxide equivalent

Telkom Group Forensics

Telkom Group Internal Audit

Telkom Physical Security

Telkom Retirement Fund

talent share award

total shareholder return