Acronyms

  ADSL Asymmetrical Digital Subscriber Line GSP Global system for mobile   POP Points of presence
  AGM Annual General Meeting   communication   PoPI Protection of Personal Information
  ALM Asset liability model HDSA Historically disadvantaged     (Act)
  ARPU Average monthly revenue per   South African   PPPFA Preferential Procurement Policy
    customer/average rate per user HEPS Headline earnings per share     Framework Act
  ASA Additional forfeitable share awards HVAC Heating, ventilation and air   PSTN Public switched telephone network
  B-BBEE Broad-based black economic   conditioning   QSE Qualifying small enterprises
    empowerment ICASA Independent Communications   RAN Radio Access Network
  BCM Business continuity management   Authority   REMCO Remuneration committee
  BCP Business continuity planning ICT Information and communications   ROA Return on assets
  BCX Business Connexion   technology   SAA Strategic asset allocation
  BEPS Basic earnings per share IIA Institute of Internal Auditing   SABC South African Broadcasting Corporation
  BLSA Business Leadership South Africa IMS Internet Protocol Multimedia   SACU South African Communications Union
  BSS Business support system   Subsystem   SADC Southern African Development
  CAGR Compound annual growth rate IP Internet Protocol     Community
  CDN Core data network IPC IP Connect   SETA Sectoral education training authority
  CDP Carbon Disclosure Project IRRC International Integrated Reporting   SHW Safety, health and wellbeing
  CEEMEA Central Eastern Europe Middle East   Council   SME Small and medium sized enterprises
    and Africa IRU Indefeasible right to use   SMME Small, medium and micro enterprises
  CFL Centre for Learning ISDN Integrated services digital network   SOEs State owned enterprises
  CIO Chief information officer ISGF Information security governance forum   SPPIA Standards for Professional Practice
  CLM Customer loyalty management ISP Internet service provider     of Internal Auditing
  CPE Customer Premises Equipment IT Information technology   STI Short-term incentive
  CPI Consumer Price Index JSE Johannesburg Securities Exchange   TCAF Telkom Combined Assurance Forum
  CSA Corporate Self-Assessment LAN Local area network   TERMC Telkom executive risk management
  CWU Communication Workers’ Union LDI Liability driven investment     council
  DC Department: Communications LLU Local loop unbundling   TGIT Telkom Group Information Technology
  DCO Data centre operations LTE Long-term evolution   TMT Telecoms multimedia and ICT
  DSL Digital subscriber line LTE-A LTE-advanced   TSR Total shareholder return
  DTPS Department: Telecommunications and LTI Long-term incentive   USO Universal service obligations
    Postal Services LTIFR Lost time injury frequency rate     (such as provision of payphones)
  DTT Digital terrestrial television LTIP Long-Term Incentive Plan   VANS Value added network services
  EBITDA Earnings before interest, taxes, M&A Mergers and acquisitions   VAS Value added services
    depreciation and amortisation M2M Machine to machine   VDSL Very-high-bit-rate digital subscriber line
  EME Exempted micro enterprises Mbps Megabytes per second   VERP Voluntary early retirement package
  EELN Energy Efficient Leadership Network MCA Mission critical activities   VESP Voluntary employee severance package
  EIA Environmental impact assessment MCO Mobile cellular operator   VoIP Voice over Internet Protocol
  EMS Environmental management systems MOI Memorandum of incorporation   VPN Virtual private networks
  ERM Enterprise risk management MSAN Multi service access nodes   VSP Voluntary severance package
  ESD Enterprise supplier development MTR Mobile termination rates   WAN Wide area network
  ESG Environmental social governance NBI New Business Initiative   W-CDMA Wideband code division multiple access
  ESOP Employee share ownership plan NDP National Development Plan      
  Exco Executive committee NGN Next generation network      
  FCF Free cash flow NPAT Net profit after tax      
  FMC Fixed mobile convergence NPS Network Protection Services      
  FOTAD Future of the African Daughter O&O Owned and operated      
  FSP Forfeitable Share Plan OECD Organisation for Economic      
  FTR Fixed termination rates   Cooperation and Develpment      
  FTTB Fibre to the business OLO Other licensed operator      
  FTTH Fibre to the home OSS Operations support system      
  GARP Growth at a reasonable price OTT Over the tops      
  GCEO Group chief executive officer P2P Peer-to-peer      
  GHG Greenhouse gas emissions PAT Profit after tax      
  GP Guaranteed package PCI DSS Payment card industry data security      
  GPS Global positioning satellite   standard      
  GRI Global Reporting Initiative PIC Public Investment Corporation