Our customer value proposition

At Telkom we help to create the futures our customers desire. We orchestrate enabling experiences through seamless, intuitive solutions and responsive, reliable service.

External service promise

• Customer First – Our job is to help you create the future you desire. Through simple, intuitive and responsive service, we aim to connect you to your life, your business, your world, and opportunity
• Understanding your needs – Only by truly understanding your needs and circumstances can we deliver what you need to thrive. We listen, understand, then act to deliver enabling experiences
• We never stop working to get it right – Whether it is our service or our products, we take ownership and strive to get it right for you – in one click, one call, one visit

Internal customer service commitment

• We exist to serve the customer – Our job is to enable people with connectivity, empowering them to live more richly. Even if we don’t serve customers directly, we work to enable the person who does. Through simple, intuitive, responsive service, we aim to change their world
• Interaction is opportunity – We are always seeking new ways to connect with, share with and discover more about our customers – so that we can deliver the right solutions to make their worlds easier, simpler and better
• We are relentless in getting it right – It is our responsibility to provide our customers with fit for purpose solutions and processes that work. We strive for zero defect, zero faults and zero downtime. We never stop working to get it right – in one click, one call, one visit