Integrated performance snapshot

Financial capital

The financial capital available to maintain and grow our business.

Operating revenue   Earnings before interest, tax,
depreciation and amortisation (EBITDA)1		   Headline earnings per share
(HEPS)2
   
         
Free cash flow (FCF)3   Basic earnings per share (BEPS)2   Capital expenditure (capex)
   

All commentary, messaging, and indicators in this report for the year ended 31 March 2020 are presented on an International Accounting Standard (IAS) 17 basis for comparative purposes and exclude voluntary severance package (VSP) and voluntary early retirement package (VERP) costs of R1 186 million and the related tax impact of R332 million and the additional impairment of financial assets as a result of COVID-19 of R626 million and the related tax impact of R175 million. FY2019 excludes VSP, VERP and section 189 costs of R728 million and the related tax impact of R215 million.

1 EBITDA is defined in the IFRS 8 segment note in the consolidated financial information and includes the pro forma adjustments. Refer to Adjustments and restatements for the reconciliation of the reported figures to the adjusted figures.
2 Based on pro forma financial information. Refer to Adjustments and restatements for the reconciliation of the reported figures to the adjusted figures.
3 Excludes R175 million paid for VSP, VERP and section 189 costs during FY2020 and R566 million paid during the comparative year.
4 Spectrum comprises the set of invisible radio frequencies that travel through the air.

Productive capital

Fixed and mobile network includes copper and fibre-optic cables that support fixed-line services to retail, business and wholesale customers

Three major earth stations providing satellite services to Africa

Towers that transmit our radio spectrum4 and support the delivery of mobile voice and data services

Data centres that provide hosting, disaster recovery services and cloud services to business customers

Fibre to the home (FTTH) connectivity rate   Active mobile subscribers   Mobile broadband subscribers
   

Human capital

Contributors to human capital include our employees’ individual skills, competencies, experience, motivation to innovate and be productive, and their health and wellbeing. Our people create value and enable us to deliver against our strategic objectives.

Group employees1   Lost-time injury frequency rate   Differently abled employees
   
1 At the end of FY2020 VSP/VERP were offered in Openserve and Consumer. 2 271 employees exited the group in FY2021.

Social and relationship capital

The social and relationship capital reflects our contribution to the South African society.

Future Makers Independent Field Technician (IFT) procurement spend   Investment in Telkom Foundation   Total jobs on the FutureMakers programme
   
Commentary:
Jobs are cumulative from one year to the next and movements are based on changes for that year, i.e. jobs lost and jobs gained.
Direct jobs lost in 2020 from 2019 are due to the scaling back of direct employees by SMMEs, particularly in the IFT programme.

Natural capital

This includes using natural resources, comprising renewable energy sources, such as solar energy, and non-renewable resources, such as water and natural gas. It includes the impact we have on the environment through the waste the business produces in doing business such as e-waste and carbon emissions

Total carbon footprint3   Investment in Foundation   Total jobs on the FutureMakers programme
2 Excluding Yellow Pages
3 Scope 1 and 2