Overview of our business

Telkom is a leading information and communications technology (ICT) services provider in South Africa. Our offering includes fixed-line, mobile and data services, and information technology (IT) services. Telkom is listed on the Johannesburg Stock Exchange (JSE) with the share code TKG. The South African Government owns 40.5% of Telkom, and 51.6% of our shares are held by institutional shareholders1.

Telkom's purpose, vision and values

Our vision

Purpose
Our values and culture

To lead in the converged ICT market through deep and credible relationships and a distinctive customer experience by:

Leading in converged solutions
Providing a quality network with unmatched reach
Offering end-to-end digital solutions in the business community
Creating innovative and pervasive broadband consumer services
Being the wholesale provider of choice
Being the best place to work for committed and accountable people
 
Seamlessly connecting our customers to a better life.
 
One of Telkom's keys to future success is to build a high-performance, values-driven culture. The culture of an organisation is one of the principal sources of its competitive advantage and brand differentiation. Telkom is committed to conducting its business in an ethical manner based on our core values and acceptable principles. Our values form the foundation of our ethics handbook.

Telkom has five core values:

Continuous improvement
Listen, act, learn and innovate.
We seek continuous improvement and do things quickly, effectively and innovatively. We learn from our mistakes to enhance our performance and become more responsive to customer needs.

Honesty
Be real, open and truthful.
We keep our promises and commitments. We tell the truth and are open and transparent in all our dealings with each other, our customers, our stakeholders and the broader community.

Accountability
“If it is to be, it is up to me.”
We take full ownership of our actions and deliverables. We do not blame others and always give our best. We are passionate and walk the extra mile for customers.

Respect
Ensure dignity to all.
Protect the environment. We treat people with courtesy, politeness and kindness, and actively listen to others. We value diversity and always seek to understand others.

Teamwork
Together we win.
We are team players with a common goal and shared vision. We deliver business results through co-operation and share our knowledge and resources to the benefit of the business and stakeholders.

Telkom's operating structure, products and services

This matrix sets out our operating structure and the products and services provided by our business units. Further information is provided elsewhere in the report.

Products and services provided by
Telkom's five business units:

Openserve
(division)

Telkom Consumer
(division)

Telkom SMB
(division)

BCX
(100% owned subsidiary)

Gyro
(100% owned subsidiary)

Connectivity
Connectivity through ducted and aerial copper and fibre, mobile and wireless transmission
 

Infrastructure
Property, masts and towers solutions to Telkom and third-party clients, data centres, fibre
   

Next-generation network
Allows wholesale customers to connect their own customers
     

Converged ICT solutions
Provide ICT converged services and products which include cloud, Software-Defined-Wide Area-Network (SD-WAN), Augmented Reality (AR), Virtual Reality (VR), blockchain, Artificial Intelligence (AI), Robotics

    
 

Digital presence and e-commerce
The e-commerce platform supports integrated business solutions for small and medium business customers

    
   

 

1 Refer to Share and debt holding information for more information on Telkom's equity and debt holdings.