Material aspects of our value-creation process

We define our material themes as the factors that substantively affect our ability to create value for our stakeholders over time. Our material themes determination process is set out below. Management's materiality determination process and the material themes were approved by the group exco and the audit committee on behalf of the board.

Materiality determination process
Understanding our operating environment     Reviewed the operating environment's impact on our value creation    
  • Economic conditions
  • ICT sector and technology
    • Digital ecosystems
    • Cybersecurity threats
  • Intensified competition
  • Regulatory movement
Engaging with our stakeholders     Reviewed our stakeholders' interests, needs and expectations    
  • Lowering the cost to communicate
  • Spectrum access
  • Evolution of fixed-voice business
  • Sustainability of the mobile business
  • Customer complaints
  • Lack of job security
Engaging with our stakeholders     Reviewed our strategic risks which are most significant to the group's ability to achieve strategic objectives    
  • Competitive threats
  • Customer experience
  • Technology enablement to achieve business objectives
  • Possible changes in legislation and regulatory requirements
  • Information and cybersecurity management
Engaging with our stakeholders     Reviewed board and subcommittee key discussions    
  • Value unlock strategy
  • Scaling up of mobile business
  • Spectrum ownership and access
  • The deterioration of fixed-voice business
  • Customer experience
Material themes     Prioritisation process    
  • This was based on materiality and the impact assessment performed
Material themes     Our material themes are similar to FY2019, with the exception of two matters which were BBBEE transformation and utilities supply    
  • Regulatory environment
  • Intense competitive landscape
  • Customer expectation and experience
  • Cyberthreats
  • Economic climate
  • People skills and expertise
  • Evolving technology and ICT market trends