A Telkom snapshot
1
Overview of our business
Telkom is a leading digital infrastructure and technology service provider in South Africa. We offer end-to-end ICT solutions, including high-speed fibre, mobile and data services and information technology (IT) services.
Listed on the JSE, Telkom focuses on sustainable value creation through disciplined capital allocation, operational efficiency, differentiated customer offerings and long-term infrastructure investment.
Telkom’s infrastructure footprint spans South Africa, supporting consumers, businesses and public sector organisations with connectivity and digital services.
Seamlessly connecting our customers to a better life
To be a builder of the digital backbone that powers South Africa's digital future by:
Work together, learn from each other, and amplify our collective impact.
I work together with my colleagues across our business units to maximise value for customers. I openly contribute my business unit knowledge/insights to achieve shared goals and better serve our customers. I am empathetic in considering other perspectives to align on common goals.
Place the customer at the heart of everything we do.
I listen to understand in order to deliver the best solutions to our customers. I work with a sense of urgency and never at the expense of quality delivered to customers. I own the part I play in our commitment to customers.
Take ownership of our roles, decisions and outcomes.
I do what I promise to do. I treat our business as my own by adopting an owner’s mindset. I set an example by showing up with no excuses.
Be nimble, adaptable and responsive to change.
I act swiftly yet responsibly when making decisions. I adopt a solutions mindset in order to shift the status quo. I am flexible and open to change.
Break complexity to simplify processes.
I simplify daily tasks and processes to efficiently serve our customers. I create an environment of clarity. I use simple, accessible language to be understood, avoiding jargon wherever possible.
Telkom executes its strategy through the PIVOT strategic framework. This framework guides how the Group creates sustainable value for stakeholders and positions the business for long-term growth in South Africa’s evolving digital economy.
The PIVOT Strategy focuses on strengthening Telkom’s digital infrastructure leadership, delivering integrated solutions through the OneTelkom operating approach, improving operational performance and leveraging technology innovation to drive sustainable growth and value creation.
