Telkom Integrated Report

4G

The fourth generation of mobile network technology

5G

The fifth generation of mobile network technology

ADSL

asymmetric digital subscriber line

AFS

annual financial statements

AGM

annual general meeting

AI

artificial intelligence

AIOps

artificial intelligence for IT operations

APIs

application programming interface

ARPU

average revenue per user

B-BBEE

broad-based black economic empowerment

BEPS

basic earnings per share

BSS

business support system

capex

capital expenditure

CDP

Carbon Disclosure Project

CHRO

Chief Human Resources Officer

CoCA

Chief of Corporate Affairs

CoEs

Centres of Excellence

Companies Act

Companies Act, 71 of 2008, as amended

cps

cents per share

CSI

corporate social investment

CVM

customer value management

CWU

Communication Workers Union

DoA

delegation of authority

DSL

digital subscriber line

EBITDA

Earnings before investment income and finance cost, tax, depreciation, amortisation and write-offs, impairments and losses

ERM

enterprise risk management

ERMF

enterprise risk management framework

ERP

enterprise resource planning

ESD

enterprise and supplier development

ESD

enterprise and supplier development

ESG

environmental, social and governance

Exco

Group Executive Committee

FCF

free cash flow

FTTH

fibre to the home

FTTx

fibre to the x (x being a placeholder for where fibre will be connected to)

FY

financial year

GCDO

Group Chief Digital Officer

GCEO

Group Chief Executive Officer

GCFO

Group Chief Financial Officer

GHG

greenhouse gas

GHz

gigahertz

GJ

gigajoules

GP

Guaranteed pay

GWh

gigawatt hour

HEPS

headline earnings per share

HR

human resources

ICASA

Independent Communications Authority of South Africa

ICT

information and communications technology

IFRS

International Financial Reporting Standards

IoDSA

Institute of Directors South Africa

IoT

Internet of Things

<IR> Framework

Integrated Reporting Framework

ISO

International Organization for Standardization

ISPs

internet service providers

IT

information technology

JSE

Johannesburg Stock Exchange

King IV

King IV Report on Corporate Governance^TM for South Africa, 2016

kL

kilolitre

KPIs

key performance indicators

KWh

kilowatt-hour

LED

light-emitting diode

LEO

Low Earth Orbit

LTE

long-term evolution

LTI

long-term incentive

M&A

mergers and acquisitions

MHz

Megahertz

MoI

memorandum of incorporation

MSCI

Morgan Stanley Capital International

MVNOs

mobile virtual network operators

MW

Megawatts

NPS

net promoter score

NRF

National Research Foundation

OHS

occupational health and safety

OSS

operational support systems

OTT

over-the-top

PaaS

Power-as-a-Service

PAT

Profit after tax

PIVOT

Partnerships, Integrated solutions, Value-rich broadband, Operational efficiency, and Technology innovation

ppts

percentage points

PRECCA

Prevention and Combating of Corrupt Activities Act, 12 of 2004

PV

photovoltaic

R&D

Research and development

Remco

Remuneration Committee

RICA

Regulation of Interception of Communications and Provision of Communicationrelated Information Act, 70 of 2002

ROIC

return on invested capital

SACU

South African Communications Union

SBTi

Science Based Targets initiative

SDGs

Sustainable Development Goals

SMMEs

small, medium and micro enterprises

STI

short-term incentive

tCO₂e

tonnes of carbon dioxide equivalent

TGF

Telkom Group Forensics

TGIA

Telkom Group Internal Audit

TPS

Telkom Physical Security

TRF

Telkom Retirement Fund

Abbreviations